You are advised that the care agency provider visits you at home before starting the service. This will make certain you are pleased with your choice of provider and offer you the opportunity to discuss your requirements and provide them the chance to see the environment in which they will be working. If you can, arrange for a member of your family or friend to be in attendance when the provider visits. A fantastic care provider will answer any questions you might have during their trip. All agencies produce a ‘Statement of Purpose’ setting out their aims and objectives and the nature of the services they provide. Home care agency providers must have procedures in place which protect you and the way you’re treated and cared for. Make a search on the following site, if you’re looking for additional information concerning care agency cheltenham.
A written record will be kept by the agency team of the care that’s been provided including any changes in your health and any accidents that have occurred. As part of the agency visit they will carry out risk assessments of the house in addition to a manual handling assessment. This will identify how they are able to help move you safely. Staff will be fully trained on using equipment such as a hoist to help bear your weight safely. You will be provided with a clear indication of costs for the services. Many agencies charge different rates for weekdays, evenings and weekends. There is often a greater rate on Bank Holidays. Ask if there are any extra costs that you will need to be made aware of. All costs will be written into the contract between you and the bureau. You should be invoiced at regular intervals for the previous months service. The maintenance agency staff will in most cases have a timesheet that will require your signature.
Always check that they have correctly the period of the visit. It might seem easier to sign only once a week but if you do this you could be charged the incorrect amount and it’ll prove hard to prove otherwise. Some agencies will have electronic monitoring where the care staff’check in’ with their mobile phone or placing a pin number into your landline. There’s absolutely no charge to you when they use this system and it records the exact time the maintenance agency staff are with you. The added advantage of the system it will highlight to the bureau any missed calls from the care staff, therefore decreasing the risk of you not getting a call. All agencies should have a complaints procedure in place that should be issued to you at the start of the service. Where possible, try to address any issues directly with the agency, as often these can be solved swiftly with the manager of this service. If your complaint does not seem to have been resolved informally then follow the complaints procedure set out by the bureau.